Loyalty programs

Boost sales and strengthen relationships.

We create loyalty programmes, incentive schemes, competitions and prize draws that help build lasting relationships with your customers, business partners and employees.

We design rewards ranging from incentive travel experiences and unique, once-in-a-lifetime experiences to straightforward cashback solutions. We support you at every stage – from strategy and implementation to programme management, including full tax and accounting compliance. With us, you'll build a powerful loyalty ecosystem that drives engagement and delivers stronger sales performance.

What we offer

Employee incentive programs

We create employee incentive programs that translate business objectives into specific actions and results. Well-chosen mechanics, competition and rewards help increase engagement and motivate the team effectively.

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B2B loyalty programs

We design B2B loyalty programs that support sales and build long-term relationships with business partners. We combine mechanics tailored to the objective with technology, engaging communication and attractive rewards.

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Purchase reward promotions

We design purchase reward promotions in which meeting defined conditions gives participants an attractive, guaranteed benefit. They are an effective way to support sales, increase purchase frequency and engage consumers.

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Competitions

We create engaging B2C creative competitions and B2B knowledge competitions. Simple mechanics combine brand and product promotion with a challenge in which creativity, knowledge and skills determine the winners.

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Employee incentive programs

We create employee incentive programs that translate business objectives into specific actions and results. Well-chosen mechanics, competition and rewards help increase engagement and motivate the team effectively.

Learn more

B2B loyalty programs

We design B2B loyalty programs that support sales and build long-term relationships with business partners. We combine mechanics tailored to the objective with technology, engaging communication and attractive rewards.

Learn more

Purchase reward promotions

We design purchase reward promotions in which meeting defined conditions gives participants an attractive, guaranteed benefit. They are an effective way to support sales, increase purchase frequency and engage consumers.

Learn more

Competitions

We create engaging B2C creative competitions and B2B knowledge competitions. Simple mechanics combine brand and product promotion with a challenge in which creativity, knowledge and skills determine the winners.

Learn more

Tools and mechanisms

At Bespoke, we have our own in-house IT, Graphic Design, Accounting, Legal, and Incentive Travel departments. You can manage all of these services through a single dedicated point of contact.

We implement solutions that automate processes, enhance user convenience, and ensure data security—all so that your programme runs quickly, smoothly, and flawlessly.

  • PWA

    A lightweight, responsive web application that works offline and is accessible on any device.
  • API and VPN integrations

    Enable secure data exchange and seamless process automation between your systems and our platform.
  • OCR

    Document data recognition technology for receipts, invoices and other files, accelerating submission verification and reducing errors.
  • Dedicated mobile application

    A fully tailored Android and iOS application designed around the programme’s objectives and participants’ convenience.
  • Geolocation

    Enables locations without a standard address, such as construction sites, to be accurately marked, improving targeting and reporting.
  • Self-billing

    Automates the issuance of documents on behalf of the seller, for example when purchasing rewards or processing bonus reimbursements.
  • E-signature module

    Enables documents such as bonus agreements and programme terms and conditions to be signed online conveniently and securely.
  • Barcodes and QR codes

    Creates and scans codes for fast identification of participants, products and locations.

Rewards Catalog

We offer a wide selection of rewards tailored to the diverse needs and expectations of participants, helping you effectively achieve your campaign goals.
Ikonka nagrody - Cash top-ups for prepaid cards
Cash top-ups for prepaid cards

Prepaid cards are a convenient and flexible way to reward participants. They can freely use the funds to choose exactly what they need. Virtual cards are perfect for instant rewards, especially in large-scale campaigns.

Ikonka nagrody - Transfers to individual accounts
Transfers to individual accounts

Direct bank transfers are the most versatile and practical solution. Participants gain immediate access to their rewards, increasing satisfaction and engagement. This option also eliminates the need for storing or delivering physical prizes.

Ikonka nagrody - Voucher catalogue
Voucher catalogue

Vouchers are an excellent solution for people who value freedom of choice. We offer a wide range of options: from vouchers for popular retailers to gift cards for services and experiences. Participants can decide how best to use their reward, which positively impacts how they perceive your campaign.

Ikonka nagrody - Material prizes
Material prizes

Physical rewards are ideal if you want a tangible effect and greater prestige. Carefully selected products tailored to your target audience build a lasting association with your brand. They are also a great choice for campaigns promoting new products or services.

Ikonka nagrody - <a href="/events/" title="Bespoke - Events" target="_blank">Events</a>and <a href="/incentive/" title="Bespoke - Incentive Travel" target="_blank">incentive travel</a>

Unique events and incentive travel experience create unforgettable emotions. These journeys motivate and connect people while showcasing your company’s commitment to building strong relationships. It’s a solution that combines business with pleasure – engaging, inspiring and strengthening the bond with your brand.

What sets us apart

Comprehensive service

We provide full in-house support: a dedicated team, implementation and analytics – from strategy and execution to communication, performance reporting and optimisation. Our team takes care of every stage of the project, ensuring smooth delivery and measurable results.

Personalisation & customisation

Our programmes are fully tailored to your industry, audience and business goals. We personalise solutions to best meet the needs of your customers, partners and employees, maximising the effectiveness of every activity.

Security guarantee

Your security is our responsibility. We ensure that every element of your program complies with current legislation. Our solutions are fully GDPR- and tax-compliant, built on solid expertise and experience.

Emotions in creation

Our creative work evokes the right emotions and highlights the appeal of rewards. Clean visuals and thoughtful design make materials easy to understand and leave a positive impression. Every detail is crafted with intuitive user interaction in mind.

How we operate

01.
STRATEGY

- Defining the program's objective
- Analysing competitor activities
- Defining the target group by analysing the distribution network

02.
TACTICS

- Determining the mechanics: goals, points, ranking, etc.
- Selecting the form of basic and main rewards
- Determining the legal and tax form
- Creative concept: program name, creation
- Communication plan and form: website, application

03.
IMPLEMENTATION AND PREPARATION

- Text and graphic design of materials
- Implementation of mechanics and design on the website
- Formal documentation: terms and conditions, privacy policy
- Production of materials

04.
IMPLEMENTATION

- Verification and updating results
- Ongoing participant communication
- Monitoring and analysing of program performance
- Reward fulfilment and distribution

They trusted us

We continue to develop Canon Profit Club, a sales incentive program built around a bonus system, sales rankings and mechanisms designed to motivate salespeople to increase sales. The program has engaged participants for years, with top performers rewarded with international trips. Together, we have travelled to destinations across Latin America, the Caribbean and the Mediterranean islands.

We supported the design and launch of the SPIF program platform, providing end-to-end management of project registration, the bonus process, and all formal and tax-related matters. The long-running program gained a modern platform that allows participants to register projects and track their results in real time.

We developed Race to China, an incentive program for the dealer network, based on sales rankings, competitive mechanics and engaging communication. The program culminated in an incentive trip to China for the top-performing participants.

We designed the Niezawodni program, using a bonus system and competitive mechanics to support sales in the wholesale channel. The program was divided into three stages, each promoting a different product category.

We created Race4Cash, a promotion for the dealer network built around a bonus system. Participants received cash bonuses paid directly into their individual bank accounts.

We created Sword Masters, a program combining sales incentives with product education through a dedicated platform and knowledge competitions. Participants received monthly bonuses while also competing in rankings for grand prizes.

We developed the Cyberbonus project, creating a dedicated platform and handling all program communications. A distinctive feature of the mechanics was the ability to choose the grand prize: participants selected the destination of the incentive trip themselves by voting between two options.

Downloadable resources

EUROPEAN FUNDS
OPERATIONAL PROGRAMME Smart Growth
Priority Axis 6: Increasing the potential of enterprises and preparing for digital transformation in the context of the COVID-19 pandemic.

PROJECT TITLE: Hybrid organisation of business events on a global scale through digitisation — a pathway for enterprise development in the new global reality.
PROJECT NUMBER: POIR.06.02.00-14-0876/21
ACTION: 6.2 Support for SMEs in the area of digitisation — Digitisation Vouchers

Bespoke sp. z o.o. is implementing a project co-financed by European Funds entitled “Hybrid organisation of business events on a global scale through digitisation — a pathway for enterprise development in the new global reality”.

The objective of the project is to enhance the company’s capabilities and competitiveness through the implementation of process innovations that enable the organisation of business events in a fully hybrid or fully online format, in line with client needs.

The project was financed as part of the Union’s response to the COVID-19 pandemic.
Total project value: PLN 299,700.00.
EU co-financing of the project: PLN 254,745.00.

National Recovery Plan - Logo

The objective of the project planned for implementation in the Mazovia region is to expand the operations of Bespoke Sp. z o.o. Sp. j. by introducing a new product to the market – virtual tourist tours.

This product will be delivered through the Virtual Mazovian Studio of Cultural and Entertainment Tourism – Culture Space Studio, which will utilize advanced VR and AR technologies to create immersive tourism experiences.

The total value of the project amounts to PLN 673,926.42, including PLN 514,718.10 in EU funding.